Refund Policy



You can return your item(s) to us up to 14 days after receipt of your order.

The product(s) must not be used and always be in their individual, tightly closed packaging.

To do this you must:

  • Contact support at to notify that you wish to make a return with your order number, and the references and quantities returned.
  • Send your item(s) by post along with the preparation voucher to the address (located in France) that we will communicate to you by email.


Return shipping costs are your responsibility. The responsibility for the proper delivery of the return order rests with you.

Once we have received and inspected the returned item(s), we will send you an email to confirm receipt. We will also notify you of our decision whether to approve or reject your refund request.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.